TERMS OF USE




1. Acceptance of Terms

By accessing and using 1stContact.ai Help Desk ("Service"), you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our Service.


2. Description of Service

1stContact.ai provides a help desk and customer support platform that enables organizations to manage support tickets, maintain knowledge bases, and communicate with customers.


3. User Accounts

To use certain features of the Service, you must create an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your information to keep it accurate
  • Maintain the security of your password and account
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized access


4. Acceptable Use

You agree not to:

  • Use the Service for any illegal or unauthorized purpose
  • Violate any laws in your jurisdiction
  • Infringe upon the rights of others
  • Transmit any harmful code, viruses, or malware
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the Service
  • Use automated systems to access the Service without permission
  • Impersonate any person or entity


5. Intellectual Property

The Service and its original content, features, and functionality are owned by 1stContact.ai and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.


6. User Content

You retain ownership of any content you submit through the Service. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display your content solely for the purpose of providing the Service.


You are responsible for the content you submit and must ensure it does not violate any laws or third-party rights.


7. Service Availability

We strive to provide reliable service but do not guarantee that the Service will be available at all times. We may modify, suspend, or discontinue any part of the Service without prior notice.


8. Limitation of Liability

To the maximum extent permitted by law, 1stContact.ai shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use the Service.


9. Indemnification

You agree to indemnify and hold harmless 1stContact.ai and its affiliates from any claims, damages, losses, or expenses arising from your use of the Service or violation of these Terms.


10. Termination

We reserve the right to terminate or suspend your account and access to the Service at our sole discretion, without notice, for conduct that violates these Terms or is harmful to other users, us, or third parties.


11. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.


12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which 1stContact.ai operates, without regard to its conflict of law provisions.


13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the new Terms.



14. Contact Information

For questions about these Terms of Use, please contact us through our support system or at the contact information provided on our platform.